What are maintenance packages?
At Seventh Culture, we are here to serve your small business to the best of our ability. We protect your website from malware, keep regular backups, and fix urgent issues with your website in under 24 hours.
If you are looking for custom WordPress development, we also offer this as a separate service which you can find here.
Our maintenance packages are solely for businesses who are looking to have a bit of everything from fixes, to some development time and guaranteed security and peace of mind when it comes to their website. If you’d like to see what is and is not included in this service, please view our scope of services here.
How do we contact you in an emergency?
We have a ticketing system that you’ll be given access to upon registering for a plan. You can submit tickets through our live chat that you can see in the bottom right hand corner of our website, or alternatively submit an email to email@example.com
Once received, we may have to ask some questions in order to triage the issue, then we will go ahead and fix it!
How does billing work?
All of our packages come as subscriptions. Once you have registered you will be billed through Memberful. This will be debited from your bank account each month. You can cancel at any time. If you have any problems cancelling, please contact us and we will assist.